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DIALOG

Ideally, dialogue with the various manufacturers would be the ideal. Certainly the opinion of users and customers of products should be of interest to the makers. Unfortunately, the industry largely seems to have a disinterest in anything "not invented here". Suggestions submitted to the companies are answered with legal forms absolving the companies of compensatory liability. I can assure the industry that many of their customers are people with extensive knowledge and experience, much of it available on a gratuitous basis, if only the industry would open up a little to suggestions. It is common knowledge that unsolicited letters, drawings, telephone calls, e-mails, faxes, and the like commit no company to any obligation what-so-ever; legal forms thrown before well intentioned consumers is overkill and sometimes insulting. No way to encourage user input.

A general paranoia exists. You can write to some of the companies yourself to judge for yourself whether or not a company seems receptive to ideas or has an arrogant attitude. One thing you have to put up with if you want to communicate with auto manufacturers is the legal agreement. Most, if not all the companies, are not folksy in that they will not establish a true two-way dialogue. You may or may not be invited to communicate on a one-way basis. At least that is better than nothing.

Below are snail mail addresses to some major players. See links for jumps to web pages. You will find some e-mail dialogue boxes on these web pages.

Before clicking on the auto manufacturers' link below, be sure to right click and "Add to Favorites" this website: www.sixbullets.com   

For the most comprehensive directory of auto manufacturers on the web, click on the link below. It will provide you with company names, postal addresses, toll-free telephone numbers, fax numbers, e-mail URLs in some cases, and web site URLs. All the web sites have feedback forms or e-mail URLs within them. Sometimes they are hard to find; if so, try using the search fields, if available.

Link for all the automobile manufacturers:
 www.pueblo.gsa.gov/crh/carman.htm 

The list below is current to November 2000, downloaded from the above gsa site.


Acura

Customer Relations Department
Acura
1919 Torrance Blvd. 500-2S-2A
Torrance, CA 90501-2746
Toll free: 1-800-382-2238
Toll free:1-800-594-8500 (roadside assist)
Fax: 310-783-3535
Web site: www.acura.com


Alfa Romeo Distributors of North America, Inc.

Alfa Romeo Distributors of North America, Inc.
7505 Exchange Drive
Orlando, FL 32809
407-856-5000
Fax: 407-856-5000
E-mail: info@isuzu.com
Web site: www.alfa-romeo.com


American Honda Motor Co., Inc.

Consumer Affairs Department
American Honda Motor Co., Inc. (Corporate Office)
1919 Torrance Blvd.
Torrance, CA 90501-2746
310-783-2000
Toll free: 1-800-999-1009
Fax: 310-783-3273


Michigan (except for Upper Peninsula), Indiana, Ohio, Kentucky
Customer Relations Department
American Honda Motor Co., Inc. Central Zone 4
101 South Stanfield Road
Troy, OH 45373-8010
937-332-6250
Toll free: 1-800-999-1009
Fax: 937-332-1010
Web site: www.honda.com


Customer Relations Department
American Honda Motor Co., Inc. Mid-Atlantic Zone
902 Wind River Lane, Suite 200
Gaithersburg, MD 20878-1974
301-990-2020
Fax: 301-990-6808
Web site: www.honda.com


Maine, Vermont, New Hampshire, New York State (excluding NY City, its five boroughs, Long Island, Westchester County), Connecticut (excluding Fairfield County), Massachusetts, Rhode Island
Customer Relations Department
American Honda Motor Co., Inc. New England Zone 9
555 Old County Road
Windsor Locks, CT 06096-0465
860-623-3310
Toll free: 1-800-999-1009 (recalls)


Washington, Oregon, Idaho, Montana, Wyoming, North Dakota, South Dakota, Hawaii, Alaska
Customer Relations Department
American Honda Motor Co., Inc. Northwest Zone 2
12439 NE Airport Way
Portland, OR 97220
503-256-0943
Fax: 503-251-1348
Web site: www.honda.com


Texas (excluding El Paso), Arkansas (excluding Fayetteville, Bentonville, Fort Smith, Jonesboro), Oklahoma (Lawton, Ardmore), Louisiana, Mississippi
Customer Relations Department
American Honda Motor Co., Inc. South Central Zone 3
4529 Royal Lane
Irving, TX 75063-2583
972-929-5481
Fax: 972-929-5403
Web site: www.honda.com


Tennessee, Alabama, Georgia, Florida
Customer Relations Department
American Honda Motor Co., Inc. Southeastern Zone 7
1500 Morrison Parkway
Alpharetta, GA 30201-2199
770-442-2045
Toll free: 1-800-999-1009 (recalls)
Fax: 770-442-2443
Web site: www.honda.com


Utah, Arizona, Colorado, New Mexico, Nebraska, Kansas, Oklahoma, Nevada, Texas (El Paso)
Customer Relations Department
American Honda Motor Co., Inc. West Central Zone 10
1600 South Abilene Street, Suite D
Aurora, CO 80012.
303-696-3935
Fax: 303-696-3960
Web site: www.honda.com


Customer Relations Department
American Honda Motor Co., Western Zone
700 Van Ness Blvd
Torrence, CA 90509-2260
323-781-4565
Web site: www.honda.com


American Isuzu Motors, Inc.

American Isuzu Motors, Inc (National Headquarters)
13340 183rd Street
Cerritos, CA 90702
502-229-5000
Web site: www.isuzu.com


National Office
American Isuzu Motors, Inc.
13340 183rd Street
P.O. Box 6007
Cerritos, CA 90702-6007
Toll free: 1-800-255-6727
Fax: 562-229-5455
Web site: www.isuzu.com


Connecticut, Maine, Massachusetts, New Hampshire, New Jersey (north of Toms River), New York, Rhode Island, Vermont
Regional Customer Relations
American Isuzu Motors, Inc. Northeast Regional Office
3 Stewart Court
Denville, NJ 07834
973-328-3000
Toll free: 1-800-255-6727 (owner relations)
Fax: 973-328-5880
Web site: www.isuzu.com


Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina
Regional Customer Relations
American Isuzu Motors, Inc. Southeastern Region
205 Hembree Park Drive
Roswell, GA 30076
770-475-1995
Toll free: 1-800-255-6727 (Owner Relations)
Fax: 770-442-8743
Web site: www.isuzu.com


California, Alaska, Hawaii, Idaho (northern), Nevada, Oregon, Washington
Regional Customer Relations
American Isuzu Motors, Inc., Western Regional Office
One Technology Drive
Building I, Suite 821
Irvine, CA 92618
949-788-2700
Toll free: 1-800-255-6727 (Owner Relations)
Fax: 949-788-2711
Web site: www.isuzu.com


American Motors Corp.
See Chrysler Corp. Zone and Corporate Offices 

American Suzuki Motor Corp.

Customer Relations Department
American Suzuki Motor Corp.
P.O. Box 1100
Brea, CA 92822-1100
714-996-7040, ext. 380 (motorcycles)
Toll free: 1-800-934-0934 (automotive only)
Fax: 714-524-2512
Web site: www.suzuki.com


Audi of America, Inc.

Client Relations
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Toll free: 1-800-822-2834
Fax: 248-340-5140
Web site: www.audiusa.com


BMW of North America, Inc.

BMW of North America, Inc. Corporate Office
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07675
201-307-4000
Toll free: 1-800-831-1117 (BMW Customer Service Center)
Fax: 201-930-8362
Web site: www.bmwusa.com


Buick Division General Motors Corp.

Customer Assistance Center
Buick Division General Motors Corp.
PO Box 33136
Detroit, MI 482325136
Toll free: 1-800-521-7300
Toll free: 1-800-252-1112 (roadside assistance)
TDD toll free: 1-800-832-8425
Fax: 512-356-1021
Web site: www.buick.com


Cadillac Motor Car Division

Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
Toll free: 1-800-458-8006
Toll free: 1-800-882-1112 (roadside assistance)
TDD toll free: 1-800-833-2622
Web site: www.cadillac.com


Chevrolet Motor Division, General Motors Corp.

Customer Assistance Center
Chevrolet Motor Division, General Motors Corp.
P.O. Box 33170
Detroit, MI 482325170
Toll free: 1-800-222-1020
Toll free: 1-800-243-8872 (roadside assistance)
TDD toll free: 1-800-833-2438
Fax: 313-556-5108
Web site: www.chevrolet.com


Daihatsu America, Inc.

Consumer Affairs Department
Daihatsu America, Inc.
20 Centerpointe Drive Ste 120
La Palma, CA 90623
714-690-4700
Toll free: 1-800-777-7070
Fax: 714-690-4720


Daimler Chrysler Motors Corp
See Chrysler, Plymouth, Dodge, Jeep 
Chrysler Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Toll free: 1-800-992-1997
Fax: 248-512-8084
Web site: www.chryslercorp.com


Daimler Chrysler Motors Corporation, New Orleans Office
One Galleria Blvd.
Metairie, LA 70004
504-833-4800


Ferrari North America Inc.

Ferrari North America Inc. Corporate Office
250 Sylvan Avenue
Englewood Cliffs, NJ 07632
201-816-2600
Fax: 201-816-2626
E-mail: administrative@ferrari.com
Web site: www.ferrari.com


Ford Motor Company

Ford Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
Toll free: 1-800-688-2429


Customer Assistance Center
Ford Motor Company
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
Toll free: 1-800-392-3673 (all makes)
Toll free: 1-800-521-4140 (Lincoln and Merkur only)
TDD toll free: 1-800-232-5952
Web site: www.ford.com


General Motors Corporation

Corporate Affairs/Community Relations
General Motors Corporation
100 Renaissance Center
Detroit, MI 48265
313-667-3800
313-556-5000


GMC Truck Division General Motors Corp.

Customer Assistance Center
GMC Truck Division, General Motors Corp.
P.O. Box 33172
Detroit, MI 482325172
Toll free: 1-800-462-8782
Toll free: 1-800-223-7799 (roadside assistance)
TDD toll free: 1-800-462-8583
Web site: www.gmc.com


Honda
See American Honda Motor Co., Inc. 

Hyundai Motor America

Consumer Affairs
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20850
Fountain Valley, CA 92728-0850
714-965-3000
Toll free: 1-800-633-5151
Fax: 714-965-3861
E-mail: cmd@hma.service.com
Web site: www.hyundai.usa.com


Isuzu
See American Isuzu Motors, Inc. 

Jaguar Cars, Inc.

Customer Relations Department
Jaguar Cars, Inc.
U.S. National Headquarters
555 MacArthur Blvd.
Mahwah, NJ 07430-2327
201-818-8500
Toll free: 1-800-452-4827
Fax: 201-818-9770
Web site: www.jaguar.com


Jeep/Eagle Division of Chrysler Corp.

Customer Relations
Jeep/Eagle Division of Chrysler Corp.
PO Box 21-8004
Auburn Hills, MI 48321-8004
Fax: 248-512-8084


Mazda Motor of America, Inc.

Customer Relations Manager
Mazda N. American Operations Corporate Office
P.O. Box 19734
Irvine, CA 92623-9734
Toll free: 1-800-222-5500
Web site: www.mazdausa.com


Mercedes Benz of North America, Inc.

Customer Assistance Center
Mercedes Benz USA, Inc.
3 Paragon Drive
Montvale, NJ 07645
Toll free: 1-800-222-0100
Toll free: 1-800-367-6372 (800-FOR-MERC)
Fax: 201-476-6213


Mitsubishi Motor Sales of America, Inc.

Customer Relations
Mitsubishi Motor Sales of America
6400 Katella Avenue
Cypress, CA 90630-0064
Toll free: 1-800-MITSU-2000


Nissan Motor Corp. in USA

Nissan North America, Inc.
P.O. Box 191
Gardena, CA 90248-0191
310-532-3111
Toll free: 1-800-647-7261 (all consumer inquiries)
Fax: 310-771-2025
Web site: www.nissan-usa.com


Oldsmobile Division General Motors Corp.

Customer Assistance Network
Oldsmobile Division General Motors Corp.
P.O. Box 33171
Detroit, MI 482325171
Toll free: 1-800-442-6537
Toll free: 1-800-535-6537 (roadside assistance)
TDD toll free: 1-800-833-6537
Web site: www.oldsmobile.com


Peugeot Motors of America, Inc.

Peugeot Motors of America, Inc.
Consumer Relations
Peugeot Motors of America, Inc.
Overlook at Great Notch
150 Clove Road
Little Falls, NJ 07424
973-812-4444
Toll free: 1-800-345-5545
Fax: 973-812-2148
E-mail: peugeot2@bellatlantic.net
Web site: www.peugeot.com


Pontiac Division, General Motors Corp.

Customer Assistance Center
Pontiac Division, General Motors Corp.
P.O. Box 33172
Detroit, MI 482325172
Toll free: 1-800-762-2737 (800-PM-CARES)
Toll free: 1-800-762-3743 (1-800-ROADSIDE)
TDD toll free: 1-800-833-7668
Web site: www.gm.com


Porsche Cars North America, Inc.

Owner Relations
Porsche Cars North America, Inc.
980 Hammond Drive Suite 1000
Atlanta, GA 30328
770-290-3500
Toll free: 1-800-545-8039
Fax: 770-360-3711
Web site: www.porsche.com


Saab Cars USA, Inc.

Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Blvd
Norcross, GA 30093
770-279-0100
Toll free: 1-800-955-9007
Fax: 770-279-6499
Web site: www.saabusa.com


Saturn Corp., Division of General Motors Corp.

Saturn Customer Assistance Center
Saturn Corporation, Division of General Motors Corp.
100 Saturn Parkway
Spring Hill, TN 37174
931-486-5050
Toll free: 1-800-553-6000
TDD toll free: 1-800-TDD-6000
Fax: 931-486-5059
Web site: www.saturn.com


Schuman Carriage Subaru

Hawaii
Schuman Carriage Subaru
1234 South Beretania Street
P.O. Box 2420
Honolulu, HI 96804
808-592-4464
Fax: 808-592-4494


Subaru of America, Inc.

National Customer Service Center
Subaru of America, Inc.
Subaru Plaza, PO Box 6000
2235 Route 70 West
Cherry Hill, NJ 08002
856-488-8500
Toll free: 1-800-782-2783
Fax: 856-488-0485
Web site: www.subaru.com


Toyota Motor Sales USA, Inc.

Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department H200
19001 South Western Avenue
Torrance, CA 90509-2991
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: 310-618-7814
Web site: www.toyota.com


Volkswagen of America

Customer Relations
Volkswagen of America
3800 Hamlin Road - 2F02
Auburn Hills, MI 48326
1-800-DRIVE VW
Toll free: 1-800-822-8987
Fax: 248-340-4660
Web site: www.vw.com


Volvo Cars of North America

Customer Service
Volvo Cars of North America Corporate Office
P.O. Box 915
7 Volvo Drive, Building A
Rockleigh, NJ 07647-0915
Toll free: 1-800-458-1552
Fax: 201-768-8695
Web site: www.volvocars.com


Automotive Dispute Resolution Programs

Automotive Consumer Action Program (AUTOCAP), National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102
703-821-7000
Toll free: 1-800-252-6532
Fax: 703-821-7075
Web site: www.nada.org


Center for Auto Safety (CAS)
1825 Connecticut Ave., NW Suite 330
Washington, DC 20009
202-328-7700
Web site: www.autosafety.org


BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
703-276-0100
Toll free: 1-800-955-5100
TDD/TTY: 703-276-1862
Fax: 703-525-8277
E-mail: info@cbbb.bbb.org
Web site: www.bbb.org

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